Returns & Refunds – Our Zen Guarantee

60 Day Zen Guarantee

We’re normal people who also buy stuff online and know things don’t always go as expected. As such, we guarantee your first pair of Moxy & Zen underwear will induce zen.

If you aren’t happy with your 1st pair of undies for any reason, contact us within 60 days of your purchase and we’ll do whatever we can to make things right.

Bad Fit

If you bought the wrong size, we’ll ship you a replacement undie in a different size free of charge and with gusto.


Do to hygienic reasons, we don’t accept returns on any underwear.


If your product is defective, please take photos of the defect and send them to us at We’re happy to replace any defective products for you free of charge.

Customs and Import Fees

International shipments may be subject to import duties or fees. It is the customers responsibility to pay for any import fees. We will not refund abandoned international orders.