Returns & Refunds

We’re Easy

We’re normal people who also buy stuff online and know things don’t always go as expected. If you aren’t happy with your purchase for any reason, contact us and we’ll do whatever we can to make things right.

Bad Fit

If you bought the wrong size, we’ll replace your first undie for a different size, free.

Returns

Do to hygienic reasons, we don’t accept returns on any underwear.

Defects

If your product is defective, please take some photos of the defect and send them to us at hello@moxyandzen.com. We’d be happy to replace any defective products for you free of charge.