Returns & Refunds

We’re Easy

We’re normal people who also buy stuff online and know things don’t always go as expected. If you aren’t happy with your purchase for any reason, contact us and we’ll do whatever we can to make things right.

Returns

Do to hygienic reasons, we don’t accept returns on any underwear that’s been worn, unpackaged, or washed. All returns must be in their original condition. PleaseĀ contact us before sending us any returns.

Defects

If your product is defective, please take some photos of the defect and send them to us at hello@moxyandzen.com. We’d be happy to replace any defective products for you free of charge.