FAQ

Do you have free shipping?

Yes! All US and Canada orders get free shipping. Everyone else gets free shipping with orders valuing at least $80!

How long until my undies arrive?

USA: 2-5 business days

Canada: 1-5 business days

EU:  1-3 weeks

Everywhere else: 1-4 weeks

Where do you ship to?

Almost everywhere.

What is your policy on returns?

Generally, if your item is defective or doesn’t fit right, we’ll send you a replacement. Check out our returns & refunds policy for more details.

When can I get these dope patterned undies?

We’re aiming to ship in summer, 2018. Kickstarter backers will be the first ones to get their orders.

Do you have men’s underwear with pouches to separate twig ‘n berries from thighs?

Not at this time. Pouch undies are pretty controversial. Some guys love them, some guys don’t. We personally find that too much fabric downstairs significantly reduces air circulation. We’ve been prioritizing bringing other products to market for now, but will look into pouch underwear if there is enough interest. Send us a message saying ‘make pouch underwear’ to let us know this is important to you!

Where are your products made?

Our underwear are made where the bamboo is grown, harvested, turned to yarn, woven, cut, and sewn. In China. This localized supply chain and expertise focusing on bamboo helps us significantly minimize our carbon footprint and bring the very best products to market at accessible prices.

How are your products good for the environment?

Because bamboo doesn’t require irrigation water, pesticides, fertilizer. And farmers can grow 40x more fabric material on an acre of bamboo than on an acre of cotton. For more details, check out our article on the subject.

Are your products available in real-life stores?

Our underwear are available at these fine brick-and-mortar stores:

Mrs Greenway